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Lakeland, Florida, United States
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2K followers 500+ connections
Lakeland, Florida, United States
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2K followers 500+ connections
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GEICO
Southeastern University
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Contributions
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Here's how you can constantly learn and stay relevant in critical thinking.
One thing I have found helpful to foster critical thinking is to embrace “gray” areas rather than looking for a “black and white” simplified solution. Recognizing that there are many potential strategies and accepting complexity gives you the opportunity to think critically while incorporating different perspectives. It fosters open mindedness and helps challenge cognitive biases.Upvote
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Here's how you can balance pursuing continuing education in Service Operations while working full-time.
Balancing continuing education in service operations is important. Like most initiatives, it is a team effort from those around you. With the support of your family and colleagues, it becomes easier to dive in and take the first step. It’s important to remember and acknowledge that the sacrifices and benefits are for the people, communities, and companies we serve.Upvote
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Here's how you can apply logical reasoning to enhance problem-solving in your career.
I frequently find that the root of a problem is an information gap. By closing the gap everyone typically has the same reasoning and solution. When faced with a complex problem start by examining how and why the facts and perspectives involved differ.Upvote
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You’re struggling to communicate effectively in emails. How can you improve your writing skills?
I agree and also want to bring attention to word choice, email design, and the varying preferences that exist. First, words have connotation and you should select words that support the tone and reaction you’d like to set with the audience. Second, spacing, format, and bullets are specific design elements that can ensure a more effective message. Last, preferences with items such as greetings should be considered. Some prefer and expect a polite greeting while others are to the point. When you aren’t sure or have a broad audience, it is best to choose the option with less risk, which is typically to include a polite greeting. The key is to be aware and intentional with subtle but important parts of email communication.Upvote
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How do you balance the need for standardization and innovation in your lean process improvement culture?
In my experience, there is a natural tendency to place low frequency exception scenarios out of scope when some are actually critical requirements for adoption. It’s important when standardizing and innovating processes to not only address the highest frequency defects but also the more subtle important opportunities. When deciding, exception scenarios should be measured for real world frequency and severity with input from those directly involved in the process. This will help identify requirements to avoid disruption and rework at a later phase. Creating an XY matrix or using another similar tool with the proper experts is always worth the time. You may even have to consider sentiment/emotion of exception scenarios when deciding scope.Upvote
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What operations management concepts are essential for administrative managers in business management courses?
In my experience it’s always best to invest most of your time on identifying the root cause of the problem and ensure solutions are data driven. Implementing the wrong solution can be very costly and create rework.1 Upvote
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I am excited and honored to have the opportunity to present at OLC Innovate 2025 alongside Jacqueline S. Stephen, Ed.D., and Charlotte Whitehead…
I am excited and honored to have the opportunity to present at OLC Innovate 2025 alongside Jacqueline S. Stephen, Ed.D., and Charlotte Whitehead…
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Experience & Education
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GEICO
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Licenses & Certifications
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Six Sigma Green Belt (CSSGB)
Auburn University Harbert College of Business
Issued
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Intelligent Risk Taking
Yale School of Management
Issued
Credential ID 1-90232-246743-16474550461
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Stress Testing for Superior Decision Making
Yale School of Management
Issued
Credential ID 1-89934-247039-1648685625
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Accelerating Change Readiness and Agility Experience
UC Berkeley Executive Education
Issued
Credential ID 1-73036-167152-1620242508
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Ethical Leadership Certification Program
NASBA Center for the Public Trust
Issued
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Leading Strategic Growth
Columbia Business School
Issued
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Associate in General Insurance (AINS)
The Institutes
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Associate in Personal Insurance (API)
The Institutes
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Chartered Property Casualty Underwriter (CPCU)
The Institutes
Join now to see all certifications
Volunteer Experience
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Board Member | Executive Committee | Committee Chair
Lakeland Chamber of Commerce
- Present 2 years 10 months
Economic Empowerment
The Lakeland Chamber of Commerce serves as the premier catalyst for the advancement of Lakeland's economic growth and enhancement of quality of life. They are a catalyst for business success, a convener of leaders and influencers, and champions for our thriving economy. As a Board Member and member of the Executive Committee I provide guidance and service to support this mission and vision.
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St. Anthony Catholic Church, Lakeland Florida
Diocese of Orlando
- 10 months
Children
The St. Anthony Mission Statement is to: Love God Love Others Make Disciples. As a volunteer Catechism Teacher I teach students how to apply and live in their faith.
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Board Member
Lakeland Vision Inc
- Present 1 year 1 month
Economic Empowerment
Lakeland Vision, Inc. identifies community strengths and weaknesses in order to create and implement a comprehensive, action-oriented plan for the future of the metro Lakeland area. The plan was developed with diverse and broad-based community input and addresses the following focus areas:
Strong and Safe Neighborhoods
Jobs for a Vibrant Economy
Lifelong Education
Activities for a Diverse Community
Honors & Awards
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Elite Women; Women Leaders in Insurance in the USA
Insurance Business
Insurance Business America’s Elite Women have all carved a unique pathway to success, whether they are partnership strategists, marketing executives, brokers, or underwriters.
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Phi Kappa Phi Member
Phi Kappa Phi
The Honor Society of Phi Kappa Phi is an honor society established in 1897 to recognize and encourage superior scholarship without restriction as to area of study, and to promote the "unity and democracy of education".
Languages
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English
Full professional proficiency
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Spanish
Native or bilingual proficiency
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